Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- submit an eConsult with the details of your query
– when you submit your eConsult, you will be advised of when to expect a response from the Practice - call us on 0203 474 6498 from 8am and we will endeavour to offer you an appointment on the same day
- visit the surgery and speak with a receptionist, Monday 8am to 8pm, and Tuesday to Friday 8am to 6.30pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 days:
- submit an eConsult with the details of your query (this is the preferable option)
– when you submit your eConsult, you will be advised of when to expect a response from the Practice - phone us on 0203 474 6498, Monday to Friday 8am to 6.30pm
– it may be easier to call us from 10am onwards as our phone lines are usually very busy first thing in the morning - visit the surgery and speak with a receptionist, Monday 8am to 8pm, and Tuesday to Friday 8am to 6.30pm
- use Patient Access to book appointments online
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Patient Access
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
If you must cancel your appointment, please inform us at least 24 hours in advance.
Failure to attend appointments on multiple occasions, without informing us in advance, may result in you being removed from our patient list.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – Patient Access
- phone us on 0203 474 6498, Monday to Friday 8am to 6.30pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
It is not possible to arrange a home visit unless you are completely housebound.
To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.
Home visits are usually undertaken by an Advanced Clinical Practitioner, who will report back to the on-call GP for support where needed.
Enhanced Access
Enhanced Access appointments are usually provided at the Practice on Mondays and Thursdays 6.30 to 8.30pm.
Appointments are also available at other nearby NHS services at evenings and weekends.
You can access these appointments by phoning us on 0203 474 6498 or by calling Barnet Federated GPs on 0203 948 6809 Monday – Friday 6.30 – 8pm, and weekends and bank holidays 8am – 8pm.