Reception’s Busiest Month

July was our Reception team’s busiest month of the year so far with just over 4,000 phone calls coming into the Practice. This is in addition to walk-in queries and outbound calls to arrange appointments and referrals, which we currently don’t have data on. To put this number into perspective; in the same month last year (2023), we received 2,819 phone calls which is an increase of 42%.

Despite this huge volume of calls, our average waiting time on the phone was just 4 minutes!

This is thanks to the amazing work of our Reception team led by Renata, Reception Manager.

As well as by phone and walking into the Practice, we can be contacted online through eConsult. No matter which way you contact us, your request will be dealt with in the same manner by our highly skilled staff.